Refund policy

Returns and Exchanges

Every mazo piece is woven in small batches, so we offer exchanges only. We do not refund to your original payment method. Please read this before you order.

Exchange window

• Request an exchange within 7 days of delivery.
• Email mazo.works@gmail.com with your order number, the item, and the size or colour you would like instead.

Condition of the item

• Unworn, unwashed and unaltered.
• Original tags still attached.
• Please send it back in its original packaging where possible.

Who pays for shipping

• You pay return and re-shipping costs for a normal size or colour exchange.
• We pay both ways if the item arrived defective or damaged, or if we sent the wrong item.

If the size you want is unavailable

• We will offer another size or colour of equal value.
• If nothing suitable is available, we will let you know and agree the best option with you before you send anything back.

Cancellations

You can cancel any order before it is dispatched. Write to us and we will cancel it and return your money in full. A cancellation before dispatch is the only situation in which we return money to your payment method.

Not eligible for exchange

• Requests made more than 7 days after delivery.
• Items that are worn, washed, altered, or missing their tags.

How long it takes

We reply to every request within 2 working days. Once your item reaches us and we have checked its condition, we dispatch the exchange as soon as it is ready and send you the new tracking details.

Questions? Email mazo.works@gmail.com or call +91 6364066332. We are a small team and we will always try to make it right.